Terms & Conditions

Effective Date: 26/06/2026

Welcome to Nativ Elements ("we," "our," or "us"), a brand owned and operated by Good Life (Proprietorship). By accessing or using https://www.nativelements.in/ ("Website"), you agree to comply with these Terms & Conditions. If you do not agree, please discontinue using the Website.

1. COMPANY INFORMATION

Legal Entity: Good Life (Proprietorship)

Brand: Nativ Elements

Proprietor: Gaurav Grover

Registered Office:

UG-26, Radha Palace, Civil Lines, Gurugram, Haryana, India

GSTIN: 06CLXPG7876E1ZF

Website: https://www.nativelements.in/

Email: support@nativelements.in

Phone: +91 8830123947

2. ELIGIBILITY

You must be at least 18 years of age or use this Website under the supervision of a parent or legal guardian. By using this Website, you confirm that you are legally capable of entering into a binding contract under applicable Indian laws.

3. PRODUCTS

Nativ Elements offers dietary and nutritional supplements intended to support general wellness.

Our products:

Are not medicines.
Are not intended to diagnose, treat, cure, or prevent any disease.
Should be used only as directed on the label.
Should not replace a balanced diet or healthy lifestyle.

Please consult your healthcare professional before using any supplement if you are pregnant, breastfeeding, taking medication, or have any medical condition.

Stop using the product immediately and seek medical advice if you experience any adverse reaction.

4. ORDERS

All orders are subject to acceptance and availability.

We reserve the right to refuse, cancel, or limit any order due to pricing errors, stock availability, suspected fraud, misuse of offers, or any violation of these Terms.

Product images are for illustration purposes only and actual packaging may vary.

5. PRICING & PAYMENT

All prices displayed on the Website are in Indian Rupees (INR) and include applicable GST. GST Invoice shall be sent to the customer via order confirmation email. Please check that email to receive your GST invoice.

We accept payments through:

UPI
Credit Cards
Debit Cards
Net Banking
Wallets
PayPal
Other secure online payment methods available on the Website

Cash on Delivery (COD) is not available.

6. SHIPPING

Free shipping is available on all orders within India.
Orders are generally delivered within 3–7 business days.
Delivery timelines are estimates and may vary due to unforeseen circumstances.
We currently ship only within India.

7. REPLACEMENT & REFUND POLICY

We do not offer returns or refunds.

Replacement is available only if the product received is incorrect or damaged.

To request a replacement:

Contact us within 7 days of delivery.
Email your request to support@nativelements.in.
Provide an uninterrupted unboxing video clearly showing the package and damaged product.

Claims without a valid unboxing video may be rejected.

Replacement approval shall be at the sole discretion of Nativ Elements after verification.

8. USER ACCOUNT

If you create an account on our Website:

You are responsible for maintaining the confidentiality of your login credentials.
You agree to provide accurate and complete information.
We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, or unlawful activities.

9. INTELLECTUAL PROPERTY

All content on this Website, including text, logos, images, graphics, product names, trademarks, designs, and software, is the property of Good Life or its licensors and is protected under applicable intellectual property laws.

You may not reproduce, distribute, modify, copy, or commercially use any content without our prior written permission.

10. ACCEPTABLE USE

You agree not to:

Use the Website for any unlawful purpose.
Upload harmful software or malicious code.
Attempt unauthorized access to our systems.
Misrepresent your identity.
Interfere with the Website's operation.
Copy or misuse Website content.

We reserve the right to suspend access to anyone violating these Terms.

11. THIRD-PARTY LINKS

Our Website may contain links to third-party websites for your convenience.

We are not responsible for the content, policies, or practices of any third-party website.

Accessing such websites is entirely at your own risk.

12. PROMOTIONAL COMMUNICATIONS

By placing an order or providing your contact information, you consent to receive order updates, service notifications, and promotional communications via email, SMS, WhatsApp, or phone calls.

You may opt out of promotional communications at any time by contacting us at support@nativelements.in.

13. DISCLAIMER

The Website and all products are provided on an "as is" and "as available" basis.

While we strive to ensure that information is accurate and current, we make no warranties regarding:

completeness or accuracy of Website content;
uninterrupted Website availability;
suitability of products for individual needs;
results obtained from using our products.

Individual results may vary.

14. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Good Life, Nativ Elements, its proprietor, employees, affiliates, and partners shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:

use of the Website;
purchase or use of our products;
delays in delivery;
technical issues;
third-party services.

Our maximum liability shall never exceed the amount paid by you for the relevant order.

15. INDEMNITY

You agree to indemnify and hold harmless Good Life, Nativ Elements, its proprietor, employees, and affiliates against any claims, losses, damages, liabilities, or expenses arising from your misuse of the Website, breach of these Terms, or violation of applicable laws.

16. PRIVACY

Your use of this Website is also governed by our Privacy Policy.

By using the Website, you consent to the collection and use of your information in accordance with our Privacy Policy.

17. FORCE MAJEURE

We shall not be liable for any delay or failure in performing our obligations due to events beyond our reasonable control, including natural disasters, pandemics, strikes, government actions, technical failures, or disruptions in transportation or communication services.

18. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Gurugram, Haryana.

19. CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms at any time.

The revised Terms shall become effective immediately upon publication on the Website.

Continued use of the Website constitutes acceptance of the updated Terms.

20. CONTACT US

For any questions regarding these Terms or our products, please contact us:

Nativ Elements

Good Life (Proprietorship)